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Solution home
Incident Manager
Tool Documentation
2
One Pager
Full Guide
1. Initial Setup
3
1.1 Setup The Sources
1.2 Edit The Sources
1.3 Delete Source
2. Create Incident Forms – Supplier & Customer Confirmations
1
2.1 Create Incident Forms – Supplier & Customer Confirmations
3. Edit Incident Forms – Supplier & Customer Confirmations
3
3.1 Edit Incident Forms – Supplier & Customer Confirmations
3.2 Delete Section
3.3 Delete Field
4. RASFF Notifications
1
4.1 View RASFF Notifications
5. Create An Incident From The RASFF Notifications
1
5.1 Create An Incident From The RASFF Notifications
6. View Incident
1
6.1 View Incident
7. Edit Incident
1
7.1 Edit Incident
8. Share An Incident
3
8.1 Share An Incident
8.2 View Share List
8.3 View All Affected Specifications
9. View Company Incident Shares
1
9.1 View Company Incident Shares
10. View Responses From Supplier
1
10.1 View Responses From Supplier
11. Request More Info
1
11.1 Request More Info
12. Respond To Incident/Confirm/Close Out Incident
1
12.1 Respond To Incident/Confirm/Close Out Incident
13. Supplier Side Incident Manager
5
1. Viewing A Shared Incident
2. Respond To Incident
2.1 Response If Ingredient Has Not Been Affected – Selecting No
2.2 Response If Ingredient Is Pending Investigation – Selecting Pending Investigation
2.3 Response If Ingredient Has Been Affected By The Incident – Selecting Yes