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Customer Complaint Manager
1. How To Access Customer Complaints
4
1. How To Access Customer Complaints
1.1 How To View Completed Customer Complaints
1.2 How To View Customer Complaints Awaiting Investigation
1.3. How To Change The Site You Are Viewing Customer Complaints For
2. Setup
7
2.1 How To Create A Complaint Template
2.1.1 How To Add Email Triggers
2.1.2 How To Duplicate A Complaint Template
2.1.3 How To Delete A Complaint Template
2.1.4 How To Setup Pre-Set Fields For Use In A Complaint Template
See all 7 articles
3. Customer Complaint Usage
10
3.1 How To Record A Customer Complaint
3.1.1 How To Share With A User For Investigation
3.1.2 How To Recall A Complaint
3.1.3 How To Send A PDF Report Of A Customer Complaint
3.2.1 How To View The Complaint Details
See all 10 articles
4. How To Access The Activity Overview For Customer Complaints
2
4. How To Access The Activity Overview For Customer Complaints
4.1 How To Search For Specific Activity
5. Reporting
3
5.1 How To Analyse Recorded Customer Complaints
5.2 How To Create A Completed Snapshot Report On Customer Complaints
5.3 How To View Saved Analysis & Snapshot Reports
6. User Access
11
6.1 Grant A New User Access
6.1.1 Grant View Access
6.1.1.1 View Access Per Site
6.1.2 Grant Record Access
6.1.3 Grant Create/Edit Template Access
See all 11 articles