This may be in the instance that your customer requires further detail. 

Step 1: You will receive another email notification and task assigned in the Task Manager, the received questionnaires will show the same status as in point 1 step 1. 

 

Step 2: Select Respond


Step 3: Fill in further info as requested


Step 4: Once complete select Save then Save & Send Response


Step 5: The response has been sent again, and the Status will revert to Awaiting Response. Your customer will be advised that they need to review and confirm.