Step 1: Sign in and go to My Tasks, you will see a task You have received a response to an ingredient incident shared. Or you can go to the Incident Manager under Supplier Approval then select Company Incident Shares


Step 2: Add your details here. Once done select Request More Info


Step 3: The status reverts to Awaiting Response


Step 4: When the supplier adds further info you will get a notificationNow select it 


Step 5: You can view the incident again, selecting View Incident


Step 6: View incident, select Back when done