Step 1: Go to Customer Complaints Manager 

Step 2: Select Record New beside the form you want to use

Step 3: Select the customer if you have a subscription to the customer Customer Manager tool. If not then on Product Site select the site the complaint relates tooThen on Find Product add the product that the complaint is about. 

Step 4: Fill in your answers and complete then select Save then Save & Share. This will then allow you to send the investigation template to a user within the business to complete.