Once you have finished the steps above and are happy with the responses, your next steps are now to confirm and close the complaint 

Step 1: After the above the status changes to Requires Your Action. 

Step 2: Click on the check to open the options and select Close Complaint

Step 3: This will then open the Confirmation template if you are using it. Answer the questions, then select Save & Save & Confirm 

Step 4: That is the check complete and the Status reverts to Closed