If you have sent your response back and the customer asks you to add further info you will get an email & another task in your task manager. 

Step 1: Select the task 

Step 2: See the status below to add a new further detail select Add Response


Step 3: Add further detail here select Add Response


Step 4: The further detail responses looks like this below


Step 5: When done and ready to send back select Send Response


Step 6: Include message


Step 7: Once sent the status reverts to Awaiting Response


Step 8: Once they respond and completes to Status reverts to Completed